Problem: I'm only getting channels up to 13.
Possible Cause: The signal
type may be on the wrong setting on the TV set.
Remedy: There may be
a button labeled CATV on the remote control or on the
television set. That button must be set to the CATV mode.
Switch the button to the CATV mode to allow access to
all the channels. Back to Top ^
Problem: There is a buzzing noise on the audio for the channels.
Possible Cause: The volume
on your television may be set too high.
Remedy: Turn the volume down by using the volume button
on your television set until the buzzing stops. Then use
the remote control for the cable converter box and adjust
the volume up to the level that meets your satisfaction.
Back to Top ^
Problem: All
of the cable channels are snowy or fuzzy.
Possible Cause: Your TV or VCR may be tuned to the wrong
channel.
Remedy: The television set must be tuned to Channel 3. If
you are using your VCR it should be tuned to Channel 3. If
you are not recording turning off the power on your VCR may
help. Check your cable connections (wires and fittings) to
ensure they are screwed on tight. If the problem still exists
after you tried the fixes, it is possible you are experiencing
a problem with signal levels and may need a service call.
Please contact our service center at 912 for assistance.
Back to Top ^
Problem: I'm not able to tape my digital cable.
Possible Cause: The VCR may not be tuned the right channel.
Remedy: Make sure to tune your VCR to Channel 3. You may
set the VCR to Channel 3 by depressing the channel up/down
button directly on your VCR. Then turn your cable converter
box to the channel that you wish to view / record. Back
to Top ^
Problem: All
of the digital channels are displaying "One
moment please" on the screen.
Possible Cause: You may be experiencing a problem with signal
levels.
Remedy: First check the cable connections (wire and fitting)
on the converter box to ensure they are screwed on tight.
If the problem persists and you continue to receive the message
you may have a signal problem and may need a service please
call our service center at 912 to report the problem and
scheduled a repair visit. Back to Top ^
Problem: All
of the digital channels are showing however, the channel
guide does not list the program description. The channel
guide displays "To
be Announced."
Possible Cause: The digital converter lost power due to
either a power failure or a wall switch turned in the off
position.
Remedy: Plug the digital converter directly into a wall
outlet. Do not use an outlet that is controlled by a wall
switch because if the switch in the off position it will
kill the power to the wall outlet. If you still receive the
message after 45 minutes you may have a signal problem and
may need a service call. Please call customer care at 779-9999
to report the problem and schedule a repair visit. Back
to Top ^
Problem: I subscribe to Basic Service and do not rent a
cable box. I only receive up to channel 13.
Possible Cause: The antenna switch on your television may
be set to the wrong position.
Remedy: The antenna switch may be located under a front
panel, on the back of your TV or in the Setup menu. The switch
should be in the CABLE or CATV position. Back
to Top ^
